Madison Park

Update from Mecklenburg County on Hack

Posted in: Madison Park
 
As the situation with Mecklenburg County's computer system outage continues to develop, we want to keep our customers as informed as...

A Message From Code Enforcement

 

An Update for Our Customers

 

 

 

As the situation with Mecklenburg County's computer system outage continues to develop, we want to keep our customers as informed as possible of the steps Code Enforcement staff is taking to help our customers. As of the afternoon of Wednesday, Dec. 6th:

  • Phone and e-mail systems are functional. MeckPermit.com is functional, but in some instances, that functionality may be limited, when the site links to or interacts with a program that has not yet been restored.
  • The following systems are still UNAVAILABLE: Permitting & Inspections software (also known as POSSE Outrider or the contractor login), Online Permitting (also known as HIP and TIP), Electronic Plan Management (EPM). Several smaller systems that support these programs or our daily business processes are also unavailable.
  • Inspections are being performed, but scheduled and managed manually. Since our inspections scheduling methods are currently unavailable, please call your inspector directly to request an inspection. If you do not have your inspector's number, please call the Customer Service Center at 980-314-CODE or check our online staff directory.
  • When systems are restored, we will work closely with our plan review customers who had scheduled reviews pending. Plan Review customers with questions should contact their plan review coordinator directly.
  • We are exploring options for significantly scaled-back manual plan review and permitting processes.  We will update you when a modified process is available.
  • If you are facing an urgent situation, such as the need to have an inspection so power can be restored to a home, or having deadlines such as closing on a home purchase,  please contact the Customer Service Center at 980-314-CODE, or your inspector or coordinator, if you have their contact information. 
  • Our office will remain open during regular business hours and our staff will be putting in extra time to help our customers as more of our systems are restored. Commercial and residential technical assistance is still available. 

Our priority is minimizing the impact on our customers and community. We are committed to helping resolve each problem as quickly and efficiently as possible. We apologize for the inconvenience, and thank you for your patience.

We will continue to update you, our valued customers, as we have more to report.
December 6th 2017 Report Reply

County offices and services impacted by the hack:

HUMAN RESOURCES

  • Applicants cannot apply for vacant positions.

 

TAX OFFICE

  • Property tax payments cannot be made at the Wilkinson Boulevard location.
  • Tax records and payment information cannot be accessed online or by telephone.
  • All online services, including online payment options, are not available.
  • Payments made by mail will not be posted until tax systems are available.
  • Once tax systems are available, payments received by mail and in person will be posted in the order received resulting in a delay in checks being cashed.
  • Real estate and personal property tax payments can be made in person at Walton Plaza if the taxpayer presents the bill(s) with payment. We do not have the ability to look up bills for the taxpayers to pay.
  • Gross receipts tax payments can be made in person at the Hal Marshall Center if the taxpayer presents the completed tax return(s) with payment. We do not have the ability to look-up information for taxpayers.
  • Payments must be made with a check, money order, or cash.  Credit and debit card payments cannot be accepted. 

 

REGISTER OF DEEDS

  • All computers used to complete marriage applications, assumed business names research and filing, and record research are not operational. 
  • Many professionals that frequent the ROD for research have prepaid for copies, they will be unable to access those funds for those services as well.

 

LUESA

  • Code and Storm Water Services cannot review plans or issue new permits.
  • GIS cannot provide addressing and other services.
  • Air Quality services for asbestos reviews, etc. cannot be performed until the system is up.
  • Code enforcement inspection process will be slowed due to paper process.

 

ASSESSOR’S OFFICE

  • County Assessor’s Office reports AssessPro (The Real Property appraisal system), NCPTS (the personal property appraisal system and the billing and collection system) are down. 
  • Polaris and Tax Bill look up county web links are down

 

PARK AND RECREATION

  • Online reservations are down.

 

DEPARTMENT OF SOCIAL SERVICES

Transportation Message:

If you have made a transportation reservation through DSS/MTS scheduling, please call Customer Connection at 704-336-4547 to confirm your transportation.  This includes reservations made for bus passes and vendor transportation for trips scheduled through Dec. 11, 2017. 

CHILD SUPPORT ENFORCEMENT

  • Please call your agent to see if services are available.

 

FINANCE

  • Automated payments, invoicing, procurement, etc. This means no Electronic funds transfers, processing of procurement requests in the system, or other similar transactions at this time.

When city of Charlotte officials discovered the county's servers could be compromised, they protected their own data by severing the one line that connected them to the county. 

December 6th 2017 Report Reply
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Charlotte, North Carolina