Friday Update for Our Customers

Mecklenburg County Code Enforcement would like to share the following update on the efforts our staff is undertaking to help our customers in the wake of Mecklenburg County's computer system outage. 

As of the afternoon of Friday, Dec. 15th:

  • While most of our systems are, unfortunately, still not available to our customers, staff has been working already and will work through the weekend to key in inspections results, permit information, and other data from paper processes completed during the outage. The goal is to have customer information be as up-to-date as possible when customers are able to use the systems again.
  • Staff is performing some electronic plan reviews for projects that were already in the system before the outage began. We have also begun to issue a limited number of permits electronically, and are transitioning some of the temporary permits we have issued since the outage began into regular permits. We are also beginning the process of eliminating Contingent Temporary Certificates of Occupancy (Contingent TCO's), a special document we issued during the outage, and will begin issuing our regular TCO's and CO's through our normal inspections process. Customers cannot log into their accounts to download these documents yet...if you need a copy of a permit or CO, please contact us at 980-314-CODE and we can make arrangements for you to pick one up. 
  • If you happen to visit some of your bookmarks during this time, it may appear as if the system is back online. This is not the case. Our IT staff is testing and will be testing through the weekend. PLEASE DO NOT ATTEMPT TO LOG IN TO POSSE WINCHESTER, EPM OR OUR OTHER APPLICATIONS. There is a risk you will lose work. Please continue to use the temporary processes outlined below until you hear from us that it is safe to log into our applications and begin working again.

Temporary Inspections Process

Inspections are being performed, but scheduled and managed manually.

  • Residential inspectors will be in the office and available via phone from 7:30-9 a.m. each weekday. After that, they will be performing inspections in the field and may not be able to take your call or return your message immediately. Calls placed after 9 a.m. will be returned no later than 9 a.m. the next business day. 
  • Commercial inspectors will check messages and return calls throughout the workday.
  • Please call your inspections in as early as possible to facilitate faster scheduling.
  • If you are seeking a TCO, please do not call if you are more than two business days from your deadline. Discuss the proper timing with your inspector.

Who to Call for Help

  • For temporary permits or plan review (for urgent projects): 980-314-CODE, and speak to someone in the Residential Technical Assistance Center or Commercial Technical Assistance Center.
  • Permitting and plan review questions for projects already under way: Please contact your plans facilitator via phone or e-mail.
  • Inspections: Please contact your inspector directly to schedule an inspection.
  • Urgent Needs: If you are facing an urgent situation, such as the need to have an inspection so power can be restored to a home, or have deadlines such as closing on a home purchase,  please contact your inspector, or the manager listed on the bottom of your permit.
  • General Inquiries: Please contact our Customer Service Center at 980-314-CODE.

If you need to look up the contact information for a member of our staff, please use our online staff directory.

We are committed to helping resolve each problem as quickly and efficiently as possible. We apologize for the inconvenience, and thank you for your continued patience.

We will next update you, our valued customers, on Monday, or sooner if we have significant news over the weekend.