Tuesday Update for Our Customers

Mecklenburg County Code Enforcement would like to share the following update on the efforts our staff is undertaking to help our customers in the wake of Mecklenburg County's computer system outage. 

As of the afternoon of Tuesday, Dec. 19th:

  • Most of our systems are, unfortunately, still not available to our customers. Staff worked through the weekend to bring customer records up to date with transactions completed on paper during the outage. What this means is that when customers are able to log into the system again -- which we anticipate will be soon -- most customer information will be up to date.
  • If you happen to visit some of your bookmarks during this time, it may appear as if the system is back online. This is not the case. Our IT staff is testing. PLEASE DO NOT ATTEMPT TO LOG IN TO POSSE WINCHESTER, EPM OR OUR OTHER APPLICATIONS. There is a risk you will lose work. Please continue to use the temporary processes outlined below until you hear from us that it is safe to log into our applications and begin working again.

Who to Call for Help

  • For permits or plan review (for urgent/new projects): 980-314-CODE, and speak to someone in the Residential Technical Assistance Center or Commercial Technical Assistance Center.
  • Permitting and plan review questions for projects already under way: Please contact your plans facilitator via phone or e-mail.
  • Inspections: Please contact your inspector directly to schedule an inspection.
  • Urgent Needs: If you are facing an urgent situation, such as the need to have an inspection so power can be restored to a home, or have deadlines such as closing on a home purchase,  please contact your inspector, or the manager listed on the bottom of your permit.
  • General Inquiries: Please contact our Customer Service Center at 980-314-CODE.

If you need to look up the contact information for a member of our staff, please use our online staff directory.

We are committed to helping resolve each problem as quickly and efficiently as possible. We apologize for the inconvenience, and thank you for your continued patience.

We will continue to update you, our valued customers, as we have more to report.