Letter from President and CEO, Marvin Ellison – 3/11/20
Letter from President and CEO, Marvin Ellison – 3/20/20
Lowe’s Community Commitment – 3/20/20
STORE EXPERIENCE
Our stores will remain open to provide essential products to customers, government officials and first responders. Our customers depend on us for urgent needs such as hot water heaters, refrigerators, cleaning supplies, electrical and plumbing repairs, bottled water and harsh weather items like tarps, propane and batteries. Our stores are critical to serving communities, especially in times of disaster and crisis.
We are proud of the cleanliness and operations of our stores and keeping them clean is more important than ever. In addition to our enhanced daily cleaning efforts, We have increased the time spent cleaning and sanitizing our stores, especially in the most frequented areas like restrooms, associate breakrooms and checkout lanes. In fact, we have taken increased measures to ensure our cashiers and front-end teams are regularly cleaning their work areas and registers after each customer interaction. We continue to work closely with the Centers for Disease Control and Prevention (CDC) and health authorities to ensure we are taking the appropriate preventative measures.
We are also temporarily reducing hours and closing stores all stores at 8:30 p.m. Monday through Saturday and at 7 p.m. on Sunday, effective Monday, March 23. This will provide additional time for essential product replenishment and to thoroughly clean and sanitize our stores daily.
