Rolling Oaks I

CMPD University Area Police Dept.

Contact Info

CMPD University Division
8401 University Executive Park Drive; Suite 120
Charlotte NC 28262
704-432-3900

http://charmeck.org/city/charlotte/CMPD/response-areas/Pages/RA_UniversityCity.aspx 

911 Prioritization System

How the 911 Prioritization system works:                        

Every 911 call for Police services is prioritized into one of three categories.    

Priority 1  (Emergency) These calls include traffic accidents with injury, crimes in progress, etc...   If there are no district officers available because they are tied up on other calls, the dispatcher can hold a Priority 1 for a maximum of 3 minutes before pulling an officer from another district. Once an officer is dispatched, CMPD's expectation is that officers will arrive on scene within 7 minutes. That's a total of 10 minutes from the time the call is placed to 911.   So far in 2008, University City Division's average response time for Priority 1 calls is 6.9 minutes      

Priority 3 (Immediate) These calls include traffic accidents without injury, burglar alarm calls, suspicious persons/vehicles, shoplifting, etc...   A dispatcher can hold these calls for up to 10 minutes, then the officer has up to  10 minutes of drive time to arrive for a total of 20 minutes.   University City Division's average response time for Priority 3 calls in 2008 is 14.1 minutes.      

Priority 5   (Routine) These calls include noise complaints, traffic complaints, found property, etc...   A dispatcher can hold these calls for up to 30 minutes, then the officer has up to 15 minutes of drive time to arrive for a total of 45 minutes.   University City Division's average response time for Priority 5 calls in 2008 is 28.7 minutes.                              -----------------------------------------------------------  

A couple of other thoughts:   Response times may be even faster when Officers happen to be in the area.   When 911 callers (remaining in a safe location) can give the dispatcher a good description of the suspects, the vehicle used, the direction in which they fled, Officers have frequently been able to intercept suspects who have fled the scene.

 

Posted by sdrachel on 03/13/2009
Last updated on 06/05/2016
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