White Rock Valley Neighborhood Association

CITY OF DALLAS—Reporting Street Light Outages

Aug 08, 2008

With over 84,000 streetlights in the City of Dallas, the City needs your help finding and reporting street light malfunctions.
The City currently checks the freeways and major thoroughfares for outages on a monthly basis. However, due to limited staff, regular patrolling of residential neighborhoods is not performed. Therefore, it is critical that citizens report outages in their neighborhood.
Our goal is to reduce the number of street light outages Citywide. With your help, this goal can be achieved. ONCOR Electric Delivery is under contract with the City of Dallas to maintain lights on public streets.
To expedite your request for repair contact ONCOR Electric Delivery by calling the number listed below or log on to their website:
1-888-313-4747
Customer Service Line
www.oncorproup.com/communitvistreetlicihts/defaultaspx
If repairs are not made within 10 working days, then notify the City:
Dial 311 - Ask for a ?“Street Light Maintenance Service Request?”
City staff will contact ONCOR, investigate the issues and start tracking the repair time. ONCOR Electric Delivery is required by contract to repair most malfunctions within 15 working days. Only repairs involving knockdown poles, cable cuts or stolen wire justify delays beyond the 15 day requirement.
Examples of how to report locations are as follows:
In front of 2431 Main Street (or nearest address)
At the intersection of Main and Elm next to the restaurant
The 3rd and 4th lights from the northwest corner of Main and Elm
Light Pole Number I N 2E 315 (normally located on the front side of the pole)
Typical malfunctions Include:
Light not on at night, cycles on/off
Pole is damaged, leaning, broken
Wires on pole are exposed, etc.