I'm wondering if everyone has the same problems with village homes as we do. I have left 6 messages for John Houk after he canceled his last two appointments and he has not returned my phone calls. We have a number of major issues that are not being addressed and want to see if this is just the way village homes normally does business.

By Mark Greve

I'm here to help

Please allow me to introduce myself. My name is Bertha Mee. I am your Village Ambassador. I regret that you have been having difficulty connecting with John Houk to schedule your warranty work. If you or any Greenfield owner is challenged with contacting anyone here at Village Homes, you may contact me by phone (303)795-1976 x136, fax (303)795-6386 or email at ambassador@villagehomes.com. You may also be unaware that you have another resource to use in scheduling your warranty work - your regional warranty coordinator, Theresa Lombardo. Her sole objective is to be there to help with all scheduling and communications concerning warranty issues for Greenfield (and other Village communities') residents. Please feel free to contact Theresa by phone (303)730-2881, fax (303)795-0542, or email at tlombardo@villagehomes.com.

We will be contacting you today to schedule your outstanding warranty items. Please feel free to contact either Theresa or myself if you have any future issues you feel need to be addressed.

Sincerely,

Bertha Mee

By Bertha Mee

Join the club

Take a number. We've been here 3 years and are still battling to get items fixed that were screwed up by the fort. You'll get every excuse in the book: can't get the contractors in, we're shorthanded, blah, blah, blah. All I can say is keep on them, and good luck.

follow up

Mark, I will folow up with John. Thanks Elizabeth Welz

By ambassador