And why do we have a non local company? so we can put of with sanctimonious responses and not corrections?
If we have a local manager why then do we have to call the 1-800 you are not important number?
I have called them before. Somehow my work number is on the gate. I was told it would be addressed. Its still not right.
This is my response back to them and the email string. Whats wrong with a local management company?
Is there anyway to have a direct number to her? No I didn't correct the violation as there was not one on my part to start . I understand the term and deed restrictions as I have served on the board in the past 24 years that we have lived here. I do not understand why there is not a local number for us to contact, perhaps talk to someone who is familiar with our neighborhood. In a message dated 1/26/2009 8:41:50 P.M. Central Standard Time, RealService@realmanage.com writes:
Dear Mrs. Spade,
Thank you for your communication regarding the violation notice. I have forwarded your communication to Angie Mendoza, the RealManage Community Association Manager in your area. If you received the notice in error or if you have already corrected the issue, please disregard the notice. The terms and conditions for Deed Restriction Violations are established by your Homeowners' Association and not by RealManage. We are only responsible for processing the violations. We attempt to resolve these issues to everyone's satisfaction and we appreciate your cooperation in maintaining the value and beauty of your neighborhood.
If you have additional questions or if we can be of further assistance, please call us at 1-866-4RealService (866-473-2573). We are open to serve you Monday - Friday 7:30AM - 7PM (Central Time). You can also visit your personal "Resident Portal" at www.realmanage.com/residentportal where you can view your account, pay assessment charges, obtain information on your community, change your contact information, submit a request or notify us that a violation of your community's covenants and restrictions has occurred in your neighborhood.
Thanks again for contacting RealManage.
Regards,
Tracey
Resident Services Group
RealManage
Toll Free Phone: 866-4-RealService (866-473-2573)
Toll Free Fax: 866-919-5696
www.realmanage.com/residentportal
The premier manager of community associations
From:YSPADE@aol.com ;
Sent: Fri, 23 Jan 2009 18:49:28 -0500
To:service@realmanage.com ;
CC:
Subject:3627 lake sunset ct san antonio
Dear Sir or Madam, This is the second time that we have received a "nasty gram" about trash cans that do not belong to us. The letter is dated January 9th and its in reference to an inspection on January 6th. The trash cans are my neighbor's and they are medical professionals who work over night and longer shifts. The inspector assumed that they were ours when in fact they are in between the two properties, as we are not on a zero property line, and not in front of anyone's house. When its decided to waste the association's money on postage, you need to make sure that you have the right property. Thank you, Yvonne Spade .
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