Winter Weather Storm Response Info Center
Charlotte Mecklenburg Emergency Management continues to monitor another weekend of winter weather with forecasted snow.
What's the difference between 911 and 311?
311 is a non-emergency hotline for reporting issues like city services or general information requests.
911 is an emergency hotline used for urgent, life-threatening situations requiring immediate assistance from police, fire, or medical services.
Additional city-service information is available on the city’s Winter Weather article.
311 will be open Friday through Sunday from 8 a.m. to 5 p.m.
Below are updates from the Charlotte-Mecklenburg Office of Emergency Services.
Updates
11 a.m., Sunday, Feb. 1
Duke Energy is urging customers to reduce energy usage overnight from 4 to 10 a.m. to help lessen the demand on the energy grid and reduce the potentials for power outages.
Power outages should be reported directly to Duke Energy by texting OUT to 57801, reporting online or calling 1-800-769-3766.
Read more about reducing energy use on the Duke Energy website.
10 a.m., Sunday, Feb. 1
CATS has suspended all service for Sunday. Teams are continuing to work through Sunday to clear station platforms, bus stops, garages, transit centers and other transit areas. More information about service plans for Monday will be shared through the CATS website on Sunday afternoon.
