Lago Vista Neighbors

Subj: Request for a copy of the two insurance policies
Date: 5/21/2005 5:10:47 P.M. Central Standard Time
From: LS0909
To: qfennessy@circlecranch.info, qfennessy@yahoo.com
CC: info@circlecranch.info, directors@circlecranch.info, committees@circlecranch.info, mgoehring@circlecranch.info, landscape@circlecranch.info, aemartin@circlecranch.info, escruggs@circlecranch.info, surban@circlecranch.info, CCHOA news, CCR-Feedback@austin.rr.com


Circle C Homeowners Association
Attn: Quentin Fennessy, President
5919 La Crosse Avenue, Suite 100
Austin, TX 78739

Dear Mr. Fennessy,

This is my third request in the attention to your name for a copy of two insurance policies ?– General Liability Insurance Policy and Directors & Officers Insurance Policy.

On May 9th, I sent you a certified letter (#7001 0320 0000 8453 5169) requesting a copy of the insurance policy including the Directors & Officers coverage.

On the morning of May 12th, Denise Nordstrom, CCHoA?’s full time Operations Director, sent me an e-mail acknowledging the receipt of the above letter and informing me that the Association charges 10 cents per page of the documents.

In the afternoon of May 12th, I sent an e-mail to Ms. Nordstrom stating that I wanted a copy of the General Liability Insurance Policy and Directors & Officers Insurance Policy, and I also asked her about the cost of the copies. I told Ms. Nordstrom that I wanted to mail her a check before my departure of my week-long trip. I received no response.

On the morning of May 13th, I e-mailed Ms. Nordstrom again and asked her about the cost of the copy for the two insurance policies. Again, I received no response.

On May 14th, I sent you the second certified letter (#7002 1000 0005 6222 2043) with a check in the amount of thirty dollars. I believe this amount is more than enough to cover the cost of the copies and the postage.

Up to today, I haven't received the copy of the two insurance policies.

And also, I didn't receive the second certified mail?’s receipt card from the post office. I believe that Ms. Nordstrom had refused signing that certified mail.

Mr. Fennessy, if I don't receive the copy of the two insurance policies that I have already paid for by the end of this month, I will have no choice but to seek help from my lawyer, and you will be held responsible for all the legal expenses incurred.


Sincerely,
Lisa Sun
Circle C Homeowner

CCHoA's Operations Director


Subj: Certified Mail #7002 1000 0005 6222 2043
Date: 5/23/2005 5:01:11 P.M. Central Standard Time
From: LS0909
To: info@circlecranch.info
CC: directors@circlecranch.info, committees@circlecranch.info, landscape@circlecranch.info, qfennessy@circlecranch.info, mgoehring@circlecranch.info, aemartin@circlecranch.info, escruggs@circlecranch.info, surban@circlecranch.info, qfennessy@yahoo.com, CCHOA news, CCR-Feedback@austin.rr.com

Ms. Nordstrom,

I went to the post office this afternoon and inquired about my second Certified Mail (#7002 1000 0005 6222 2043) which was also addressed to Mr. Quentin Fennessy, Association?’s President. I was told that the certified mail was still sitting in the post office and a notice was left at your office door. You can either contact the post office and request to have the mail be redelivered to you or you can go to the post office to pick up the mail.

Could you explain to me and to all the Directors of the Board why didn't you respond my two e-mails (dated 5/12 & 5/13) inquiring about the cost of the copies of the two insurance policies?

I want you to know that I didn't ask you for a favor; I paid my association fees. You are not doing voluntary work; you got paid by our hard-earned money. It is your job duty to communicate and serve the homeowners!

Lisa Sun

I received......................


the copies of the two insurance policies on May 27th.