Muscatine

Cancel your credit
cards before you die.

Be sure and cancel your credit cards before you
die! This is so priceless, and so easy to see happening, customer service being
what it is today. A lady died this past January, and Citibank billed her for
February and March for their annual service charges on her credit card, and
added late fees and interest on the monthly charge. The balance had been $0.00
when she died, but now somewhere around $60.00. A family member placed a call to
Citibank. Here is the exchange :

Family Member: 'I am calling to tell you
she died back in January.'
Citibank : ' The account was never closed and the
late fees and charges still apply.'

Family Member: 'Maybe you should turn
it over to collections.'
Citibank : 'Since it is two months past due, it
already has been.'

Family Member: So, what will they do when they find
out she is dead?'
Citibank : 'Either report her account to frauds division or
report her to the credit bureau, maybe both!'

Family Member: 'Do you
think God will be mad at her?'
Citibank : 'Excuse me?'

Family Member:
'Did you just get what I was telling you - the part about her being
dead?'
Citibank : 'Sir, you'll have to speak to my
supervisor.'

Supervisor gets on the phone:

Family Member: 'I'm
calling to tell you, she died back in January with a $0 balance.'
Citibank :
' The account was never closed and late fees and charges still
apply.'

Family Member: 'You mean you want to collect from her
estate?'
Citibank : (Stammer) 'Are you her lawyer?'

Family Member:
'No, I'm her great nephew.' (Lawyer info was given)
Citibank: 'Could you fax
us a certificate of death?'

Family Member: 'Sure.' (Fax number was
given)

After they get the fax :

Citibank: 'Our system just isn't
setup for death. I don't know what more I can do to help.'
Family Member:
'Well, if you figure it out, great! If not, you could just keep billing her. She
won't care.'

Citibank: 'Well, the late fees and charges will still
apply.' (What is wrong with these people?!?)
Family Member: 'Would you like
her new billing address?'

Citibank : 'That might help....'
Family
Member: ' Odessa Memorial Cemetery , Highway 129, Plot Number
69.'

Citibank : 'Sir, that's a cemetery!'
Family Member: 'And what do
you do with dead people on your planet???'

(Priceless!!)
And you
wondered why Citibank needed help from the Feds?