NAP- Neighborhood Alliance of Pawtucket

TSA Cares is a helpline to assist travelers with disabilities and
medical conditions. Transportation Security Administration (TSA)
recommends that passengers call 72 hours ahead of travel to for
information about what to expect during screening.

Travelers may call  TSA Cares toll free at 1-855-787-2227 prior to
traveling with questions about screening policies, procedures and what
to expect at the security checkpoint. TSA Cares will serve as an
additional, dedicated resource specifically for passengers with
disabilities, medical conditions or other circumstances or their loved
ones who want to prepare for the screening process prior to flying.

The hours of operation for the TSA Cares helpline are Monday through
Friday 9 a.m. - 9 p.m. EST, excluding federal holidays. Travelers who
are deaf or hard of hearing can use a relay service to contact TSA Cares
or can e-mail TSA-ContactCenter@dhs.gov.

When a passenger with a disability or medical condition calls TSA
Cares, a representative will provide assistance, either with information
about screening that is relevant to the passenger’s specific
disability or medical condition, or the passenger may be referred to
disability experts at TSA.

TSA recommends that passengers call approximately 72 hours ahead of
travel so that TSA Cares has the opportunity to coordinate checkpoint
support with a TSA Customer Service Manager located at the airport when
necessary.

For more information visit:
http://www.tsa.gov/travelers/airtravel/disabilityandmedicalneeds/tsa_cares.shtm


TSA working with community based organizations have arranged mock
airplane boarding for kids with autism at Logan International Airport
(5/18 - 5/19, and last year at T.F. Green Airport.
Airlines are allowed to issue a gate pass for someone to
accompany/assist a person with a disability, beyond the security gate.

The Local Contact for TSA Care and other customer support is Diane
Marley 401-734-1922 or diane.marley@dhs.gov