Neighborhood Academy

311 Service is now available. Visit the site and familiarize yourself. Please share your experience with us if you have used this service.

https://denver.311colorado.com

HOW TO USE 3-1-1 SELF SERVICE
Trouble with barking dogs, annoying potholes or unsightly graffitti? Questions about a City service? The answer to your issue might already be here. Log in as a Member or Guest so you can Search For Information, or browse the Frequently Asked Questions.
If you don't find an answer, you can open a case. You don't have to create a new account to open a case. Access the site and submit a ticket as a Guest.
There are advantages to creating a new account. You'll be able to track and manage your case. In fact, you can use that one account to manage new cases in the future.
If you've telephoned in to 3-1-1 in the past and opened a ticket, you will be able to log in as an existing customer.
If you have already created an account, you can log in to the system now with your User ID and Password.

By A Hutchinson Hills Resident

Do not rely on the information given you by 3-1-1!  In October 2009 we unfortunately had three things that had to be replaced in our house -- hot water heater, furnace and dishwasher.  I called the Denver telephone number for large item pickup and was transferred to 3-1-1.  The woman told me that Denver would pick up the dishwasher but not the furnace and hot water heater as they were "home improvement items".  She said I would have to hire someone to pick them up or transport them to a landfill myself.  I was then transferred to large item pickup to schedule collection of the dishwasher.  That man began by telling me that I was not in the Denver area for pickup!  After three tries, I was finally told that I lived in Denver and the dishwasher would be picked up.  Realizing that the man probably realized how mad I was getting, I told him that 3-1-1 told me Denver would not pick up my hot water heater or furnace.  He said, "We will pick them up!"  I was very happy that Denver picked them up from my sidewalk three days later!

Do not rely on the information given you by 3-1-1!  In October 2009 we unfortunately had three things that had to be replaced in our house -- hot water heater, furnace and dishwasher.  I called the Denver telephone number for large item pickup and was transferred to 3-1-1.  The woman told me that Denver would pick up the dishwasher but not the furnace and hot water heater as they were "building materials".  She said I would have to hire someone to pick them up or transport them to a landfill myself.  I was then transferred to large item pickup to schedule collection of the dishwasher.  That man began by telling me that I was not in the Denver area for pickup!  After three tries, I was finally told that I lived in Denver and the dishwasher would be picked up.  Realizing that the man probably realized how mad I was getting, I told him that 3-1-1 told me Denver would not pick up my hot water heater or furnace.  He said, "We will pick them up!"  I was very happy that Denver picked them up from my sidewalk three days later!