Palm Heights Neighborhood Association-PHNA

I?”m extremely disappointed with this Homeowners association. When I call the property manager I sometimes do not get a reply for days, When I call my sub-division?’s Board of Directors, I never get him to return my call. I even e-mail him and get no response. How do the rest of you feel? Is it time to remove them from office and find someone who cares about the residents of our community?

Disappointed with HOA

I can't say I have dealt with the HOA much in the past 6 years. I do know when I have contacted Luis Tellez specifically about graffiti on the outer fences he has usually responded and the problem was resolved usually within a few days.

Not-Dissappointed

I've lived here for two years and have been to two HOA meetings. It's a shame that, given our large community, only about 30 people show up. Seems to me that Norm, Roland, and Luis are being good stewards of our money; they are attempting to deal with the grafitti, aren't intrusive, and have taken care to respond to my inquries in a timely manner. My experience has definately not been your's - so, I suggest you be a bit more specific about your concerns. I doubt seriously that either of the three of them are ignoring you.

Disappointed with this HOA

My experience over the last two years has been mixed. As for the Board, I have no complaints and am happy with their responsiveness.

However, my experience with the property manager is a very different story. I have never spoken directly with her even though I have called several times. She didn't return calls when they made mistakes about my property, nor when my house was shot at and vandalized within months of moving in. We are all busy but that explanation only goes so far.

I'd suggest getting to know a few of the board members so that you have more than one person to call on when you need. Hopefully that will help ease your frustrations.