During the last week of August, our Chas Roberts refrigeration unit stopped blowing cool air as a result of a freon leak. The 1-year warranty expired by 5 months (and we regretedly didn't purchase the extension), so we were stuck with a $450 bill which we are disputing.

We know of a few neighbors who have had the same or similar problems. Due to some shocking information I've learned, I have sought legal counsel and am prepared to take further legal action against the unit manufacturer and Chas Roberts.

Please e-mail or call Kristen at 357-0065 if you have similar complaints, are concerened about potential problems, and want to take part in fixing this problem. Thank you.

AC Problems

I've had a problem with my heat pump making too much noise. Last summer was our first year, and I didn't know anything wrong. My son, this summer, said, ''Your AC unit sure is noisy!''
The lady who has been instrumental in correcting problems with these Richmond American homes told me, ''Since you've been in your home for more than a year, Chas Roberts will charge $50 to check it out.'' But then she said she would have to boss check it out and that we have a 5 year guarantee on these units.
It seems to me that a freon leak would be covered by the 5 year guarantee.