Did you receive a Pulte letter in March advising of the new Customer Relations Manager? I am hoping we [the Board] will meet with him soon.

Has anyone contacted him for Warranty/Service Issues as the letter advised? For example, I have heard not everyone received a final walk-through as promised. Have you followed up with Pulte to determine their level of service?

Please note, you can post here anonymously. This is not preferred; however, your issues are important to us! Additionally, you may email the board at graysonparkhoa@yahoo.com if you wish the emails to remain private. We will not share your information outside of the HOA board unless you allow us to.

Thank you!

Clarification

Individual homeowner issues must be handled directly by the homeowners themselves, in conjunction with warranties that have been provided.

As part of your HOA board, we must focus on what is commonly owned by all the homeowners - the common elements. Please help us identify those common areas that need attention. We might have missed something!

Thank you!

Subdivision Walk-throughs

Have you spotted a group of people walking around with notepads and cameras lately? They are your HOA board and landscape chairman working to identify problem areas throughout the neighborhood. This includes (but is not limited to) areas insufficiently sodded, water meters that need leveling, and sprinkler issues. Think we may have missed something? You can help contribute to our area improvement by emailing us with your concerns! We will be sure to follow up with you!

Making Complaints

Hello All,

I just wanted to recommend that when residents make complaints - especially to businesses such as the developer - make sure to document, document, DOCUMENT. We understand that this may be frustrating; however, having the paper trail is helpful - especially if you choose to take your complaints down a different path (e.g. up the corporate chain, Better Business Bureau, etc.).

Other tips I grabbed off the internet:

- Try first to contact the person you originally dealt with. If they can?’t help, say you want to take matters further. Ask for details of any official complaints procedure and find out who is the point of contact.

- It?’s usually best to put your complaint in writing. If you phone, ask for the name of the person you speak to. Keep notes of this, with date and time of your call ?– and what was said. You may need to refer to this later.

- Try to stay calm and polite, however angry or upset you are. (We know this may be difficult!) This will help you to explain your complaint as clearly and effectively as possible.
If you are putting things in writing, write ''complaint'' at the top of your letter. Make sure you include important details like warranty information, policies, etc.

- Keep your letter short and to the point. Set out the facts clearly and in a logical order. Say why you're not happy and what you want the business to do about it. This will make it easier for them to look into the problem and sort things out.
Enclose copies of any relevant paperwork that you believe backs up your case. Keep a copy of any letters between you and the business. You may need to refer to them later.