3-1-1 is a simple, easy-to-remember telephone number which connects citizens with San Antonio customer service representatives who can handle your non-emergency calls and requests for city services. The number is accessible 24 hours a day, seven days a week. The representative can answer questions or take your service request and immediately forward it to the appropriate city department for action. The 3-1-1 customer service representatives use a shared database to process requests directly, this speeds us calls and eliminates phone transfers.
3-1-1 can reduce the number of non-emergency calls to 9-1-1; thus allowing the City's emergency personnel to focus on critical and urgent calls.